زياد محمد
Collection and Customer service specialist
Responsibilities Ensuring all related checklist items are followed and adherence to daily processes Merchant payout issues as the highest priority for daily KPIs Conducting daily, weekly, and monthly analysis on claims, complaints, and chargebacks activities Troubleshooting and problem solving for daily payout and complex merchant issues Communication to all relevant stakeholders for all related issues Outbound calls to merchants for related issues
مصر متاح للعمل
نبذة عني
Responsibilities
Ensuring all related checklist items are followed and adherence to daily processes
Merchant payout issues as the highest priority for daily KPIs
Conducting daily, weekly, and monthly analysis on claims, complaints, and chargebacks activities
Troubleshooting and problem solving for daily payout and complex merchant issues
Communication to all relevant stakeholders for all related issues
Outbound calls to merchants for related issues
المهارات
MS OfficeData extractionSAP